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Assistant Operations Manager
37 hours Permanent
Cheltenham
£43,150 - £44,253 per annum
About the role
We are looking for a proactive and organised Assistant Operations Manager to support the effective delivery of high-quality household waste and recycling services. Working closely with Operations Managers, you will help ensure services meet customer needs, operate efficiently and provide value for money. You will monitor performance, support operational projects and service improvements, contribute to business planning and budgets, and help ensure resources, including staff, vehicles and equipment, are deployed effectively.
You will play a key role in maintaining fleet and operational compliance, ensuring that drivers’ hours, vehicle safety, Operator Licence requirements and relevant legislation are met. You will support the management and development of staff through recruitment, induction, training, performance appraisals and attendance management, while promoting high standards of health and safety. The role will also involve preparing reports, monitoring budgets, resolving complex customer issues, supporting service changes and contributing to emergency planning and business continuity.
We are looking for someone with strong organisational, communication and problem-solving skills, who can manage competing priorities, build effective working relationships and drive continuous improvement. You will be committed to delivering excellent customer service, maintaining high standards and supporting a safe, compliant and efficient operation. Above all, you will share Ubico’s values: delivering quality, keeping people safe, doing the right thing, caring for our environment and working together to provide cleaner, greener services for our communities.
You will need
- Full UK Driving Licence.
- Experience in a similar role.
- Certificate of Professional Competence in Transport Management (Road Haulage).
- Certificate of Technical Competence (COTC) Level 4 - Managing Transfer Operations.
- IOSH Managing Safely certificate or recognised equivalent or prepared to work towards.
- Experience of managing a team.
- Strong leadership, interpersonal and problem-solving skills, with the ability to build positive relationships, manage conflict, work collaboratively with colleagues and customers, and support service improvements and change initiatives.
If you would like further information about this role please have a look at the attached job description and person specifications.
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